Frequently Asked Questions

We will need at least 1 to 3 Business days to process orders, and the majority of orders are shipped in this time frame. The delivery time frame you select begins the day your order is shipped. Please note that during the winter holidays, the processing timeframe may be longer.

When your order is shipped, you will receive an email confirmation with your tracking number. (*Please note that tracking may take at least 24-48 hours after shipment to show updates online).

No, currently we only ship within the United States.

Shipping to a military address (APO, FPO) works differently than regular shipping. The US Postal Service delivers directly to the military postal system and then they take over and deliver to various military bases. Once the shipment leaves the US Postal Service, the shipment can no longer be tracked. Please be aware that the military may confiscate some items that do not conform to their list of accepted items. You can find further information on shipping to military addresses at USPS.com.

We are not responsible for any additional expenses incurred or for the retention of your order if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

All orders are shipped in plain mailers or boxes. Return labels are nondescript and usually say “Returns Department.” All packing slips are generic and do not mention any company information or pricing. You can be confident that your orders will be shipped discreetly.

Once a package has been shipped, it is in the hands of the carrier and out of our control. If your order has not arrived within your selected delivery time frame, please email us and we can investigate further with the shipping carrier.

Please note that sometimes (especially during the busy holiday season or during severe weather events), the shipping carriers may take longer than usual to deliver or skip scans along the way. Sometimes packages do not scan until they arrive in their destination city.

You can track your order using the carriers’ websites, linked below. Select the carrier and input or paste the tracking number. Through these websites, you can also access the carriers’ contact information so you or your customer can inquire directly with the carrier. Often, the carriers can provide more detailed information from their internal system.

USPS: https://tools.usps.com/go/TrackConfirmAction_input

UPS, UPSMI, UPS SurePost: https://www.ups.com/track?loc=en_US&requester=ST/

FedEx: https://www.fedex.com/apps/fedextrack/?action=track

DHL eCommerce: https://www.dhl.com/us-en/home/tracking.html

OnTrac (XR Only): https://www.ontrac.com/servicesTracking.asp

If you are unsure which carrier your package was shipped with, 17Track provides an all-in-one tracking page: https://www.17track.net/en

In the event an order is marked delivered, but has not been received, you should check with neighbors and the apartment office (if applicable). If you cannot locate the package, you should contact the local office of the shipping carrier with your tracking number and ask them to open an investigation.

Once packages are shipped, the items are out of our control. In the event a package is lost, as defined by the carrier, you will need to file a claim with the carrier, and time must be allowed for them to investigate. The products are sent directly to the customer from the warehouse. They do shop for providers and use the best one.

When you receive your package, promptly check the items to make sure the items are working. We are happy to provide account credit or replace items found to be DEFECTIVE. Due to the nature and usage of Adult Products, ALL SALES ARE FINAL, and we do not accept returns.

You must contact us within the first 25 days when you have received a defective or incorrect item and are requesting either a refund or replacement. Please send your order number, the product name/SKU, and a detailed description of the issue and/or photos to support@liveamorously.com. Without receiving all of this information in time, we will not be able to process your return.

Occasionally, manufacturers will have a requirement to receive defective items back. In the event an item needs to be sent in, we will notify you and ask that you include the following in your return package:

• The packing slip.
• A note telling us what the problem was.
• A note stating whether you would like a refund or a replacement of the defective item.
• If you do not include a note, you may not be refunded!

Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements, including size, before placing your order.
In the event a product does not match its description, please contact us at support@liveamorously.com with details and photos.

The same is true for color as different monitors display colors according to user settings. Finally, manufacturers may change packaging styles before they update our images. In these cases, the product is exactly as described, but the packaging may look different. These situations are not cause for return/credit.

Once an order has been submitted to fulfillment, it is no longer possible to make changes. Please order carefully.

Once an order has been submitted to fulfillment, it is usually not possible to make changes or cancel.

If you need to cancel an order, please contact us immediately via email at support@liveamorously.com with your order number.

If it is not possible to cancel your order in time you may refuse the shipment. To refuse a shipment, simply inform the carrier when they attempt to deliver to you or take the sealed/unopened shipping box back to the shipping carrier’s local office and ask them to Return to Sender. Once we receive the item, we can issue a credit for the refused products. Please note that if the shipping box has opened, the carrier will not accept it and it is no longer possible to refuse the shipment.

Should you refuse a shipment, please email us at support@liveamorously.com so that we help smooth the process as much as possible.

We’re happy to help!

If you receive a defective/damaged item, please contact us at support@liveamorously.com within the first 25 days after the ship date, with the following information:

• Order number
• Item number
• Detailed description of issue, including any troubleshooting that has been tried.
• Photos (If damaged)

We are happy to help troubleshoot the issue and if the item is defective, we can have a replacement sent or issue a credit to your account. Please note that all product issues must be reported within the first 25 days. If a product issue occurs outside of this period, we are happy to provide manufacturer warranty information (if available).

If you are missing an item from your shipment, please contact us at support@liveamorously.com with the following information:

• Order number
• Missing item number

We will quickly investigate and help resolve the issue as soon as possible!

If an item you receive is incorrect, please contact us at support@liveamorously.com with the following information:

• Order number
• Item number you did not receive
• Name/item number/UPC of the item you did receive
• Photos of what you received (if possible)

We are happy to investigate and get the correct item sent to you!

If your order is returned to sender as Undeliverable/Unclaimed/Refused, fulfillment will notify us once it has been returned and been processed. At that time, we can issue credit for the returned product(s). We cannot refund any shipping costs in these cases.

Please be sure when entering addresses that all information is correct. If the shipping carrier cannot locate the address, they will return the shipment to sender.